Up to date on Jan. 14 at 9:18 p.m. ET: In an apology to its clients posted on X and supplied to Mashable on Wednesday night, Verizon mentioned that it might be offering “account credit score” to customers affected by the outage. The corporate additionally mentioned it might present additional updates quickly.
This Tweet is at present unavailable. It is likely to be loading or has been eliminated.
Verizon clients from Los Angeles to New York Metropolis reported telephones caught in SOS mode on Wednesday afternoon because the cellular firm skilled a significant outage — with no clarification supplied.
However as clients complained in regards to the service disruption on social media, one Verizon help account prompt clients may even see a reduction on a future invoice.
“I pay $175 for my Verizon cellphone invoice I higher get a reduction subsequent invoice cycle,” a consumer named “Kardashiangirl” wrote. A Verizon help account replied: “You might be very welcome, as soon as service is restored we will evaluation and modify primarily based on how lengthy the outage happens.” The message was signed by “Sydney,” who additionally supplied a contented smiling emoji
Many offended Verizon clients have been complaining on X (and elsewhere) about the price of their payments and the size of the disruption. In the meantime, assertion from Verizon Assist posted on X thanked customers for his or her persistence.
Mashable Mild Velocity
This Tweet is at present unavailable. It is likely to be loading or has been eliminated.
This is not the primary time Verizon has skilled an outage in recent times.
In September 2025, and once more in October 2025, many Verizon cellular clients skilled cellular outages, which Verizon ultimately attributed to software program points. A earlier service disruption in 2024 despatched some Verizon clients’ telephones into SOS mode, as on this 2026 outage.
Whereas in SOS mode, clients are solely capable of make emergency 911 calls.
As of this writing, T-Cellular and AT&T’s networks seem like working usually.
This can be a growing story…
[/gpt3]
