Sonos has acknowledged a difficulty inflicting its moveable Roam audio system to overheat and soften when plugged in to cost. If in case you have one, possibly take into account unplugging it when it is not in use.
As noticed by Bloomberg, a number of Reddit customers have reported that their Sonos Roam audio system have been overheating, creating an obvious fireplace hazard by melting the charging cable and space across the USB-C charging port. The problem seems to primarily impression the primary era Sonos Roam, which was initially launched in 2021. (Sonos subsequently launched the up to date Roam 2 in 2024, and now not presents the unique mannequin for buy.)
Sonos’ massive comeback is a streaming field
Whereas not a brand new difficulty, the Roam’s overheating drawback was lately dropped at consideration by a submit on the r/sonos subreddit by person u/jssumm. Sharing three pictures of their speaker’s melted and blackened USB-C port and charging cable, u/jssumm famous that the Roam had solely been two years previous and hadn’t been used for no less than a month.
“It was plugged in utilizing the included Sonos usb cable and plugged into an Apple usb block within the wall, so there’s no low-cost knockoff merchandise accountable right here,” wrote u/jssumm.
A number of different Roam customers subsequently chimed in to share that they’d additionally encountered this difficulty. Earlier complaints on r/sonos and the Sonos group discussion board point out the issue has continued for some time, with some posts relationship again two or three years.
Mashable Mild Velocity
Responses these customers acquired from Sonos’ buyer help have reportedly different, with some given a alternative system whereas others had been provided a reduction on their subsequent buy. At the very least one buyer claimed they had been advised that there are not any points with the Roam, and that the harm was attributable to their very own person error.
Sonos has now acknowledged the Roam’s overheating difficulty, and has famous that it’s taking steps to handle it.
“We care deeply about product high quality and security and are extraordinarily pleased with our document,” Sonos stated in a press release to Mashable. “We’ve carefully tracked a restricted variety of experiences during which sure USB-C charging cables included with the first-generation Sonos Roam audio system have overheated and brought on harm to the charging port.
“Whereas the general incidence fee may be very low, and environmental situations seem to play a task, we’ve taken a number of proactive steps to even additional scale back the probability of this difficulty, together with software program updates and accent enhancements.”
Sonos has been combating to regain customers’ belief after the disastrous launch of its buggy new app final 12 months, which dramatically broken its status for delivering high quality audio merchandise. The corporate has since laid off roughly 300 workers, with former CEO Patrick Spence stepping down in January.
Although the Roam’s overheating difficulty existed lengthy earlier than the present turmoil, the brand new highlight on it is going to little question be an unwelcome impediment amidst Sonos’ efforts to course-correct. Even so, Sonos customers seem optimistic about new CEO Tom Conrad taking the helm, significantly as he appears conscious that the corporate has vital work forward of it to win again shoppers.
[/gpt3]
