Marriott Bonvoy has rolled out a brand new computerized room improve system, which ought to present a smoother check-in course of and take a number of the guesswork out of complimentary room upgrades for elite members.
Here is how the brand new course of works and what it means for you.
How Marriott room upgrades work
Till not too long ago, elite members often needed to hope for — and even request — an improve upon arrival, and their possibilities of getting one appeared to partially rely upon their powers of persuasion and the employees member working the entrance desk on the time.
The brand new know-how will improve elite friends mechanically earlier than they get to the property, in idea taking a number of the guesswork out of the method.
The system will first approve Nightly Improve Awards, beginning 5 days earlier than check-in for many manufacturers and three days earlier than for Ritz-Carlton, St. Regis and Version properties. Then it is going to assign complimentary room upgrades to elite members beginning at 3 p.m. on the day earlier than check-in.
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The method is not utterly automated. After the system does its factor, the lodge employees should nonetheless assign the obtainable upgraded rooms and make sure each.
In line with an organization spokesperson, “Throughout our preliminary pilot, each associates and members offered overwhelmingly constructive suggestions, and we’re thrilled to roll out the know-how globally.”
How can I make certain I get upgraded?
Sadly, the reply is: You continue to cannot. There are sometimes extra elite members than there can be found rooms, and there isn’t any strategy to assure you will snag one in every of them.
In case you’d fairly not roll the cube on a complimentary improve, you’ll be able to attempt redeeming a Nightly Improve Award. These awards can assist you affirm an improve a little bit sooner, however your improve request will not be thought-about till at most 5 days earlier than check-in — and there isn’t any assure it is going to be authorised. Plus, Nightly Improve Awards are solely redeemable at choose manufacturers.
Backside line
The excellent news is, Marriott’s new computerized room improve system ought to make the improve approval course of a little bit simpler and fairer for Gold Elite members and above, and it’s best to know for those who’ve been upgraded earlier than you even set foot contained in the lodge. However for those who’re seeking to assure an improve, take into account redeeming your Bonvoy factors for a premium room or paying for an improve with a Marriott bank card.
