Thousands of Hargreaves Lansdown customers face disruptions logging into online platforms and executing trades following a major IT glitch at the Bristol-based investment firm, which serves two million private investors.
Technical Issues Confirmed
The company acknowledges technical problems affecting its website and mobile app, preventing users from completing account transactions. A Friday morning update assures clients that their assets and personal data remain secure, with no signs of a cyber attack.
Outage tracking service Downdetector records thousands of complaints starting Thursday evening, highlighting the scale of the disruption.
Customer Backlash and Company Response
On X, Hargreaves Lansdown issues an apology for the inconvenience and commits to restoring full services promptly. Reactions pour in from frustrated users, with some criticizing the firm’s preparedness and others warning they may switch to competitors. Many demand details on potential compensation.
