Vacationers could face frustrations with excessive fares, full flights, and drastically altering airline enterprise fashions, however no less than one a part of the journey is best than ever: the airport.
That is in line with a brand new report from J.D. Energy, which discovered that client satisfaction with North American airports is enhancing, with scores up throughout the board from final yr. On a scale out of 1,000 factors, general satisfaction with “mega” airports — which J.D. Energy defines as airports with 33 million or extra passengers per yr — was up 8 factors. General satisfaction with “giant” airports, which see 10 million to 32.9 million passengers annually, was up 15 factors, whereas satisfaction with “medium” airports — these with 4.5 million to 9.9 million passengers yearly — was up 10 factors.
And whereas scores are up, there are indicators of consistency within the agency’s 2025 North American Airport Satisfaction Research. For the second yr in a row, Minneapolis-Saint Paul Worldwide Airport (MSP), John Wayne Airport (SNA) in Orange County, California, and Indianapolis Worldwide Airport (IND) led their respective airport classes.
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Within the “mega” airport class, MSP took the highest spot with 660 factors (which was really down 11 factors in comparison with 2024). Detroit Metropolitan Wayne County Airport (DTW) got here in second with 649 factors, whereas Phoenix Sky Harbor Worldwide Airport (PHX) got here in third with 634 factors.
For the fourth yr in a row, Newark Liberty Worldwide Airport (EWR) completed in final place, albeit with a rating of 565 — up 13 factors from final yr.
SNA led the “giant” class for the second consecutive yr with 730 factors, with Tampa Worldwide Airport (TPA) coming in second and Dallas Love Subject (DAL) rating third.
Within the “medium” class, IND led for the fourth consecutive yr. Ontario Worldwide Airport (ONT) in California got here in second, whereas Buffalo Niagara Worldwide Airport (BUF) ranked third.
The outcomes are primarily based on surveys of 30,439 U.S. and Canadian vacationers who handed by no less than one North American airport between July 2024 and July 2025. Like earlier years, the survey was centered on seven key components: ease of journey by the airport, stage of belief with the airport, terminal services, airport workers, expertise departing from the airport on the bottom, meals and retail expertise, and the expertise arriving at or touring to the airport.
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“An enormous a part of this latest improve in passenger satisfaction is because of just lately accomplished enhancements in lots of airport services themselves. Just a few large capital enchancment tasks have now been accomplished and plenty of extra are underway or about to interrupt floor,” mentioned Michael Taylor, J.D. Energy’s managing director of journey, hospitality and retail.
One of many different greater components enhancing scores was the supply of authentic and sturdy eating and retail choices, J.D. Energy discovered. Satisfaction with meals, beverage and retail was up 14 factors over final yr, largely attributed to what J.D. Energy described as “genuine native” manufacturers that create a “real sense of location.”
“A a long time lengthy development of bringing distinctive, native taste to the passenger expertise has positively impacted the airport expertise with these native touches having a significant affect on passenger satisfaction,” Taylor added.
Right here is the complete record of airport rankings, divided into J.D. Energy’s mega, giant and medium classes:
Mega Airports
1. Minneapolis-Saint Paul Worldwide Airport (MSP): 660
2. Detroit Metropolitan Wayne County Airport (DTW): 649
3. Phoenix Sky Harbor Worldwide Airport (PHX): 634
4. Dallas Fort Value Worldwide Airport (DFW): 620
5. Harry Reid Worldwide Airport (LAS): 619
7. John F. Kennedy Worldwide Airport (JFK): 618 (tie)
7. Orlando Worldwide Airport (MCO): 618 (tie)
9. Miami Worldwide Airport (MIA) – 615
10. San Francisco Worldwide Airport (SFO): 613
11. Boston Logan Worldwide Airport (BOS): 608
12. Fort Lauderdale-Hollywood Worldwide Airport (FLL): 606 (tie)
12. George Bush Intercontinental Airport (IAH): 606 (tie)
14. Denver Worldwide Airport (DEN): 596
15. Hartsfield-Jackson Atlanta Worldwide Airport (ATL): 590
16. Los Angeles Worldwide Airport (LAX): 589
17. O’Hare Worldwide Airport (ORD): 586
18. Seattle-Tacoma Worldwide Airport (SEA): 583
19. Charlotte Douglas Worldwide Airport (CLT): 581
20. Toronto Pearson Airport (YYZ): 567
21. Newark Liberty Worldwide Airport (EWR): 565
Massive Airports
1. John Wayne Airport (SNA): 730
2. Tampa Worldwide Airport (TPA): 709
3. Dallas Love Subject (DAL): 705
4. Kansas Metropolis Worldwide Airport (MCI): 691
5. Raleigh-Durham Worldwide Airport (RDU): 688
6. Portland Worldwide Airport (PDX): 683
7. Nashville Worldwide Airport (BNA): 676
8. Vancouver Worldwide Airport (YVR): 671
9. Salt Lake Metropolis Worldwide Airport (SLC): 665
10. Louis Armstrong New Orleans Worldwide Airport (MSY): 664
11. Sacramento Worldwide Airport (SMF): 662
12. Baltimore/Washington Worldwide Thurgood Marshall Airport (BWI): 650 (tie)
12. San Antonio Worldwide Airport (SAN): 650 (tie)
12. San Jose Mineta Worldwide Airport (SJC): 650 (tie)
15. San Diego Worldwide Airport (SAN): 645
16. Austin-Bergstrom Worldwide Airport (AUS): 643 (tie)
16. William P. Pastime Airport (HOU): 643 (tie)
18. LaGuardia Airport (LGA): 637
19. Halfway Worldwide Airport (MDW): 631
20. Ronald Reagan Washington Nationwide Airport (DCA): 623
21. Oakland San Francisco Bay Airport (OAK): 618
22. Daniel Ok. Inouye Worldwide Airport (HNL): 617
23. Dulles Worldwide Airport (IAD): 612
24. Calgary Worldwide Airport (YYC): 610
25. St. Louis Lambert Worldwide Airport (STL): 602
26. Montreal-Trudeau Worldwide Airport (YUL): 571
27. Philadelphia Worldwide Airport (PHL): 570
Medium Airports
1. Indianapolis Worldwide Airport (IND): 713
2. Ontario Worldwide Airport (ONT): 709
3. Buffalo Niagara Worldwide Airport (BUF): 698
4. Jacksonville Worldwide Airport (JAX): 695
5. Palm Seashore Worldwide Airport (PBI): 688
6. Milwaukee Mitchell Worldwide Airport (MKE): 685
7. Southwest Florida Worldwide Airport (RSW): 683
8. Bradley Worldwide Airport (BDL): 675
9. Hollywood Burbank Airport (BUR): 663
10. Cincinnati/Northern Kentucky Worldwide Airport (CVG): 660
11. John Glenn Columbus Worldwide Airport (CMH): 639 (tie)
11. Pittsburgh Worldwide Airport: 639 (tie)
13. Albuquerque Worldwide Sunport (ABQ): 627
14. Kahului Airport (OGG): 626
15. Eppley Airfield (OMA): 618
16. Ottawa/Macdonald-Cartier Worldwide Airport (YOW): 614
17. Cleveland Hopkins Worldwide Airport (CLE): 611
18. Edmonton Worldwide Airport (YEG): 602
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