Within the midst of a widespread service disruption affecting Verizon Wi-fi prospects in the USA, the corporate is going through a deluge of offended prospects on social media.
The corporate has made a collection of statements in regards to the outage, which is ongoing as of this writing.
However what induced the Verizon outage that affected so many cell prospects everywhere in the nation? Whereas Verizon hasn’t issued any statements addressing the trigger, we’ll present extra data because it turns into obtainable. Within the meantime, here is all the things we all know thus far.
The Verizon service outage trigger: What we all know
Beginning round 11:55 a.m. ET, the platform Downdetector began to obtain a spike in person error studies from Verizon prospects. Error studies peaked round 12:45 p.m. ET, when Downdetector obtained “178,284 concurrent studies” inside a 15-minute interval.” Up to now, the platform has obtained greater than 1.7 million error studies. (Disclosure: Downdetector and Mashable are each owned by Ziff Davis.)
Mashable reporters reached out to Verizon with questions in regards to the outage, however the firm has but to say something concrete in regards to the supply of the issue.
Verizon help hints at cellphone invoice ‘low cost’ for outage
As an alternative, the corporate responded with the identical statements it is posted to its web site and social media platforms. The statements thank prospects for his or her persistence and promise that Verizon engineering groups “stay totally deployed” to handle the difficulty.
A current assertion on X reads:
“Verizon’s workforce is on the bottom actively working to repair at present’s service concern that’s impacting some prospects. We all know it is a large inconvenience, and our prime precedence is to get you again on-line and linked as quick as potential. We respect your persistence whereas we work to resolve this concern.”
Mashable Mild Velocity
Presently, it is not clear the place on the bottom Verizon is working, or what they’re engaged on.
Verizon outage trigger: What we do not know
World cell networks contain an enormous infrastructure, and we do not but know which a part of Verizon’s telecommunications system has malfunctioned. It is also potential that the outage is brought on by a third-party contractor or vendor that works with Verizon.
Likewise, we do not know if the outage was brought on by a software program downside, {hardware} downside, or each, although Verizon has blamed earlier outages on software program issues.
Mashable reported on a number of main web outages in 2025. Usually, the businesses accountable for an outage present an preliminary replace the day of the disruption, adopted by a extra in-depth report within the weeks forward.
We are going to replace this story as we study extra in regards to the outage.
Verizon Wi-fi outage timeline
Verizon skilled a serious service disruption on Wednesday, Jan. 14, with confused prospects taking to social media to report that their telephones have been all of a sudden caught in SOS mode.
The outage started round midday ET, and Verizon rapidly acknowledged the outage in an announcement posted on X; a Verizon spokesperson additionally offered the identical assertion to Mashable reporters.
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By the night, some prospects reported restored service, although many shoppers on social media nonetheless complained of ongoing issues. Whereas the service was down, many offended Verizon prospects criticized the corporate in social media posts.
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This is not the primary time Verizon prospects have skilled an outage.
In September 2025 (and once more in October 2025), hundreds of Verizon cell prospects skilled transient outages, which Verizon ultimately attributed to software program points. A service disruption in 2024 additionally despatched some Verizon prospects’ telephones into SOS mode.
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