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Verizon chief expertise officer says Gen Z grads shouldn’t snub retail or hospitality jobs
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Verizon chief expertise officer says Gen Z grads shouldn’t snub retail or hospitality jobs

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Last updated: January 9, 2026 10:56 am
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Published: January 9, 2026
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Retail, hospitality and manufacturing jobs may very well be a launch pad to company administration, the Verizon chief saysSchelling’s not unsuitable. The CEO of the world’s largest recruiter says Gen Z grads want to contemplate hospitality jobs too

Younger millennials and Gen Z grads are having a tough time breaking into the world of labor. Thousands and thousands are unemployed as AI steals entry-level roles—and consultants don’t see the dire state of affairs bettering, as an alternative warning that the standard college-to-office path is ceaselessly damaged. Verizon’s chief expertise officer, Christina Schelling, says now’s the time to embrace non-degree retail and hospitality jobs.

“There’s a path that you’ve in your head that you just’ve constructed up for nevertheless lengthy, and something completely different from that perhaps doesn’t really feel ok,” Schelling instructed Fortune. 

“However my recommendation could be to acknowledge that inside your self, put it apart and simply begin someplace.”

Schelling would know: The Verizon chief has a powerful resume, having beforehand led individuals groups at Estee Lauder, Prudential, and American Categorical. However earlier than breaking into the company world, she labored part-time with youngsters with particular wants.

“Even I’ve had experiences with jobs I by no means knew I might be in,” Schelling added, however finally every job she did added up and led her to the place she is at this time; Answerable for the hiring and profession development for over 100,000 employees on the Fortune 500 (#31) agency. 

“Though I’ll or could not have stayed that lengthy in that house, it’s all a construct.”

Retail, hospitality and manufacturing jobs may very well be a launch pad to company administration, the Verizon chief says

Younger grads are already questioning whether or not their costly faculty diploma was “pointless.” They’re prone to really feel much more grieved that consultants at the moment are advising them to show their backs on the topics of the research, after shelling out 1000’s in scholar loans and losing years in a classroom, once they may have nabbed a retail job straight out of college. 

However Schelling rejects the concept working in a store is settling. After we spoke, she had simply come again from touring Verizon’s shops—and what she noticed there undercuts the stereotype of retail as a useless finish. 

“There have been superb retail professionals whose aspiration is to be a retail skilled. There have been additionally those that I met who went to highschool for extra company jobs,” she stated, including that almost all had knowledge science levels or know-how levels. Some instructed her they didn’t just like the tradition of their post-grad workplace jobs. Others stated they’re in a position to get promoted quicker in retail.

“Whether or not they have a long-term profession in retail or not, their preliminary thought in beginning their profession was not retail, but the place they landed is strictly the place they need to be,” Schelling insisted. “They have been pleased, studying and rising and actually constructing a resume that might go in a number of completely different instructions.”

In any case, she says, it’s as much as you the place you then take the talents you realized on the store ground. Simply because that’s the place you begin your profession, it’s not the place it wants to finish. 

“The transferable abilities that come from a hospitality job or a retail job or a producing job are so transferable in relation to working in groups, in relation to battle decision, relationship administration, understanding and assessing the client wants, understanding buyer expertise, you get administration apply,” Schelling stated. “So there’s simply a lot of that that’s essential for any job that you’re constructing, even when it doesn’t really feel like the trail that you just thought you’d begin constructing on.”

“And hiring managers, by the best way, love that construct.” As a hiring supervisor herself, she insisted that as an alternative of being wanting down on, retail and hospitality jobs are a giant “plus” in her eyes.

“Even once I take into consideration basic managers, or our most senior executives, from a growth perspective, I like nothing greater than for them to be rounded out by going into these locations or having a resume that displays a few of that,” Schelling added. “I truly assume that helps differentiate you and stand out. And I don’t know if individuals know that once they’re simply beginning within the within the workforce—I definitely didn’t know that.

Schelling’s not unsuitable. The CEO of the world’s largest recruiter says Gen Z grads want to contemplate hospitality jobs too

Plus, any expertise proper now, is best than none.

Final yr within the U.Okay. alone, greater than 1.2 million purposes have been submitted for fewer than 17,000 graduate roles. And sadly, even the CEO of the world’s largest expertise firm, Randstad, doesn’t see Gen Z’s “hiring nightmare” bettering. 

Beneath Sander van ’t Noordende helm, the staffing firm locations round half 1,000,000 staff in jobs each week—and like Schelling, he just lately warned that younger grads could have extra luck touchdown bartending, barista, or constructing jobs, than the comfortable workplace jobs they’ve set their hearts on.

“All of us grew up, with our mother and father saying, ‘go do one thing in faculty or college after which do one thing in an workplace,’ that path that used to work for a very long time is beginning to break,” he stated

“Folks have to replicate on—taking a scholar mortgage, going to varsity and being skilled or educated for a occupation that’s quickly altering—whether or not that’s nonetheless the correct path.”

Are you a graduate who’s resorted to working in retail or hospitality as an alternative of your required subject? Fortune needs to listen to from you: orianna.royle@fortune.com

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