UPDATE: Jan. 26, 2026, 1:01 p.m. EST TikTok has shared extra particulars about the reason for the outage that affected U.S. customers over the previous 24 hours.
TikTok has new U.S. homeowners (lastly), however the app had a tough opening weekend, with many U.S. customers unable to entry the app, add new movies, or refresh their feed. Now, TikTok has defined what went unsuitable.
Based on TikTok, an influence outage was the supply of downtime on the app.
“Since yesterday we’ve been working to revive our providers following an influence outage at a U.S. information middle impacting TikTok and different apps we function,” mentioned an official assertion from TikTok posted on X. “We’re working with our information middle accomplice to stabilize our service. We’re sorry for this disruption and hope to resolve it quickly.”
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TikTok seems to be working usually in the meanwhile.
Why everybody on TikTok is utilizing punch playing cards to hit their targets
Over the weekend, the social media app was hit with 1000’s of consumer outage experiences, with Downdetector displaying spikes in customers reporting issues in accessing the platform. (Disclosure: Downdetector is owned by Ziff Davis, the identical mother or father firm as Mashable.)
Credit score: Down Detector
It is value noting that TikTok has had a really busy week, nevertheless. On Thursday, the Chinese language-owned platform introduced that it had reached a deal to proceed working within the U.S. after years of strain from politicians, creating the catchily named, majority U.S.-owned TikTok USDS Joint Enterprise LLC. Following the announcement, U.S. customers have been greeted with a pop-up asking them to learn and comply with the app’s new Phrases of Service, inflicting confusion and alarm amongst some customers.
Is it potential that the switch in possession, and no matter that entails behind the scenes, led to the problems customers skilled on Sunday? It is tough to say with none official phrase from TikTok, however the timing actually appears notable.
Matt Binder contributed extra reporting to this story.
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