Amazon’s Alexa is a Mashable Readers’ Selection Award winner: Here is why

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You’ll be able to’t have a dialog about good house units with out together with Amazon’s Alexa within the image. As of 2025, the variety of Amazon Echo customers is predicted to achieve about 69.9 million, and as of 2024, the Echo is the preferred good speaker within the U.S., in line with Electro IQ.

We surveyed our readers in regards to the good house merchandise they use, and Amazon’s Alexa was among the many high good assistants used. 

How Mashable readers fee Amazon Alexa

In our Readers’ Selection Smartest Residence survey, we requested readers to attain their Amazon Alexa units on a scale of 1 to 10 (10 being one of the best) on a number of components, together with voice recognition, good house controls, and programmable actions. Right here’s how Amazon fared in comparison with the competitors. (Work together with the chart beneath by clicking the arrow buttons or utilizing the dropdown menu.)

Testimony from Alexa customers

Mashable readers reported that their Alexa units are simple to make use of and that they not often have points.

“General, I’ve discovered the Alexa system to be 99.9 % dependable. On a uncommon event, it is not going to catch a command to activate or off a light-weight. Its solutions to questions past normal information aren’t sturdy (Google is significantly better), however suffice for many every day issues,” one respondent wrote.

A typical criticism amongst respondents is that Alexa’s voice recognition is inconsistent, stating that it generally begins speaking with out being addressed or may be non-responsive at occasions. Regardless, respondents lauded Alexa’s integration with different good house merchandise.

“I’ve had a reasonably good expertise with Amazon Alexa,” one respondent stated. “Among the finest moments was after I arrange my good house with Alexa and related all the pieces from lights to thermostats to good plugs. It was really easy to manage all the pieces with simply my voice. For instance, I may inform Alexa to show off the lights or set the temperature, which made life much more handy, particularly when my palms have been full.”

Others appreciated updates and consumer expertise enhancements: “One factor about Alexa that tickles me is that it responds to me with the identical audio degree I exploit to talk to it. If I whisper a command, it whispers in reply. That could be a considerate UX element I might not have anticipated.”

Amazon Alexa scored 7.8 on our 10-point scale on respondents’ chance to suggest the model. One survey taker, who rated Alexa a 9 in each general satisfaction and chance to suggest, stated, “I might suggest and can buy extra Amazon Echo units sooner or later.”